Last updated June 2023
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect may include names, addresses, email addresses, date of birth, phone numbers, details of any current or past care services.
This Personal Information may be obtained in many ways including over the phone, in person from you, by email, via our website, your family or from third parties who are legally permitted to disclose it to us (e.g., you lawyer, case manager, insurance company).
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will only be used by us:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in several circumstances including the following:
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored which will be kept by us as required by the APP’s.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
At Home Care will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
COOKIES AND PIXELS
Whilst every effort is made to keep the information on this website up to date and accurate, At Home Care is not liable for errors or omissions or the consequences of errors or omissions.
All information and advice on this website is of a general nature only and not specific or taking into account your individual circumstances. Before making any significant decision, you should obtain appropriate advice.
At Home Care reserves the right to revise any publications and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. Also any images used in this site are for illustration purposes only and do not necessarily represent actual products or people.
Comments on this website may include statements by individuals, consequently the website does not necessarily reflect the views of At Home Care, their partners, or any particular individual.
LINKS TO OTHER WEBSITES
At Home Care is proud to be affiliated with the following organisations: