At Home Care Privacy Policy
At Home Care is committed to protecting your privacy as a client and an online visitor to our website and social media. Our full privacy policy is available on request.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner’s website at www.aoic.gov.au.
What is Personal Information, and Why Do We Collect It?
Personal information is information or an opinion that identifies an individual. Examples of Personal information we collect may include names, addresses, email addresses, date of birth, phone numbers, and details of any current or past care services.
We collect your Personal information for the primary purpose of providing our services to you. We may also use your Personal information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting it and how we plan to use it.
How we collect information
Personal information may be obtained in many ways, including over the phone, in person, by email, written correspondence, via our website, paper or electronic forms and online portals, from you, your family, or from third parties who are legally permitted to disclose it to us (e.g., your lawyer, case manager, insurance company).
Third Parties
Where reasonable and practicable to do so, we will collect your Personal information only from you. However, in some circumstances, third parties may provide us with information. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will only be used by us:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose
- With your consent or where required or authorised by law.
Disclosure Of Personal Information
Your Personal information may be disclosed in several circumstances, including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security and Storage of Personal Information
Your Personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
When your Personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most personal information is or will be stored and kept by us as required by the apps.
Responding To Data Breaches
At Home Care will take appropriate, prompt action, including reporting to the Office of the Australian Information Commissioner (OAIC) if an eligible data breach occurs and personal information we hold is subject to unauthorised modification, loss, use or disclosure.
If we suspect unauthorised access or disclosure, we will undertake an assessment to determine if it is an ‘eligible data breach’[ and take all reasonable steps to contain it. We will complete our assessment to determine if an eligible data breach has occurred within 30 days of becoming aware of the potential breach.
Access to Your Personal Information
You may access the personal information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
At Home Care will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your personal information, we may require your identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal information is up to date. We will take reasonable steps to make sure that your Personal information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Website and Social Media
The At Home Care website and social media pages may (at times) contain links to other third-party websites outside of At Home Care. At Home Care is not responsible for information stored, accessed, used, or disclosed on these third-party websites.
If you visit our website to read or download information, we may record a range of technical information that does not reveal your identity. This information includes your IP or server address, your general locality, and the date and time of your visit to the website. This information is used for statistical and development purposes. No attempts are made to identify you through your browsing other than in exceptional circumstances, such as an investigation into the improper use of the website.
Website functionality of third parties may capture and store your personal information outside Australia. These third parties include, but are not limited to:
- Meta
- YouTube
- Mailchimp
- SurveyMonkey
- Brevity
- Callrail
These third parties may not be subject to the Privacy Act.
At Home Care is not responsible for the privacy practices of third parties and encourages you to examine the privacy policies of these third parties and make your own decision regarding the reliability of material and information found.
Cookies and Pixels
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. The use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to manage or reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Ads and Meta Adverts.
Website Content
Whilst every effort is made to keep the information on this website up to date and accurate, At Home Care is not liable for errors or omissions or the consequences of errors or omissions.
All information and advice on this website is of a general nature only and does not take into account your individual circumstances. Before making any significant decision, you should obtain appropriate advice.
At Home Care reserves the right to revise any publications and to make changes to its content at any time without obligation to notify any person or entity of such revisions or changes. Also, any images used on this site are for illustration purposes only and do not necessarily represent actual products or people.
Comments on this website may include statements by individuals; consequently, the website does not necessarily reflect the views of At Home Care, its partners, or any individual.
Links to Other Websites
This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. This privacy policy applies solely to information collected by this website. We encourage our users to be aware of how these websites collect personally identifiable information through their privacy policies.
Change to the Privacy Policy
As we plan to ensure our privacy policy remains current, it is subject to change. We may modify it at any time at our sole discretion, and all modifications will be effective immediately upon posting them on this website. Please return periodically to review our privacy policy.
Contact Us
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact At Home Care using the following contact details: